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About Us We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@getknitted.com

Our Contact details:
Get Knitted
39 Brislington Hill Brislington Bristol BS4 5BE UK
Phone:0117 3005211

Email: sales@getknitted.com
Making A Purchase Ordering with us couldn't be easier. You can pay securely online using a credit or debit card. You can also order online and call us with your card details or send a postal order. Please note that due to the end of the UK Domestic Cheque Guarantee Card Scheme we can no longer accept cheques in payment for orders. Alternatively the Get Knitted team are also here to take your orders by phone and chat through your yarn requirements. You can give us a call on +44 (0)117 300 5211 Monday to Friday between 9.00am and 5pm, fax +44 (0)117 300 5222 or email sales@getknitted.com.

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We attempt to process orders within 24 hours of receiving them, Monday to Friday. Although we hold a huge stock, we cannot guarantee to have every item, so any items that are out of stock will be back ordered and sent to you when they arrive with us. We will always attempt to contact you if this is the case.

We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. We only accept payment in UK Sterling.

We accept Visa, Mastercard and Maestro. Your order will de depatched as soon as possible (usually within 2 working days if everything is in stock) and any out of stock items wil be sent on as soon as possible. We will always try and contact you if this is the case. You may send your credit card information via phone, fax, post or over the Internet, although this is at your own risk. Please note if you pay with a card "Viridian" will appear on your statement, not Get Knitted.

For UK delivery P&P is free on all orders above £20, on orders under £20 there will be a £2.99 postage & packing charge.

Overseas P&P is calculated in your shopping basket and varies from country to country.

VAT is deducted from orders shipped to destinations outside the EU.

Remittance Terms If you choose to pay online (through Worldpay) full payment is taken at the time of placing the order.
Shipping And Handling

UK postage & packing rates:
All UK orders over £20.00 have free postage & packing, orders under £20.00 will have a £2.99 P&P charge applied.

Postage & packing within Europe varies on order value

Postage & packing to the rest of the world varies on order value
Delivery Schedule We aim to deliver your order as soon as we can. Our target is to despatch your order within 2 working days of you placing it, provided everything is in stock. Where an item is out of stock you will be contacted about the back order. You will not be charged any extra postage charge for items sent seperately. International orders are generally received in under 14 days.
Back Orders If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel or alter your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. If you are ordering from the EU with a valid EU VAT number, please check the box in the 'Taxes' section (on Checkout Page 1) and enter the number. If you check the box and do not enter a valid VAT number we reserve the right to cancel your order and refund your payment for it.

All orders dispatched outside the EU are VAT free and VAT will automatically be deducted as soon as as you enter the country for your shipping destination. Prices are shown including VAT.
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our payment system. They are not held in clear text on any web site.
Reaching Us If you need to contact us, please email us on sales@getknitted.com, alternatively, you can call on 0117 3005211(International +44 117 300 5211) or write to us at Get Knitted, 39 Brislington Hill, Brislington, Bristol, BS4 5BE
Privacy Policy We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Returns Policy You have the right to cancel an order within seven days of receipt of the goods. Should you wish to cancel your purchase within 14 days, please contact us. Providing that unwanted goods are received back to us in unused, unopened and resaleable condition within 14 days of delivery, we will refund payment for the goods. Orders placed by credit or debit card from this web site will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods. We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt. The cost of returning goods will be borne by you. In the unlikely event that you receive damaged goods, or items are missing from your parcel, please notify us within 7 days of receipt and goods will be redispatched on return of faulty items.

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